Refund policy

Return & Refund Policy

At Healing Naturals, we want you to be happy with your purchase. Because our products include herbs, powders, teas and other consumable wellness products, we have specific return guidelines to protect the quality, safety and integrity of our products.

1. Returns

We accept returns only in the following circumstances:

You received the wrong product.
Your order arrived damaged.
Your product arrived defective or unusable.
There is a problem with your order that was caused by an error on our part.

For hygiene, safety and quality reasons, we do not accept returns of products that have been opened, used, tampered with or partially consumed, unless the product is defective or we specifically request that it be returned.

2. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, incorrect or missing an item, please contact us within 48 hours of delivery.

Please provide:

Your order number
Your name and contact details
A description of the issue
Clear photographs of the product, packaging and shipping parcel where applicable

We will review the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.

3. Unopened Products

For eligible products that have not been opened or used, please contact us before sending anything back.

Products must be:

Unopened
Unused
In their original packaging
In a resalable condition

Return requests for unopened products must be made within 7 days of delivery.

Return shipping costs for change-of-mind returns are the customer's responsibility.

4. Products That Cannot Be Returned

For health, hygiene and product-safety reasons, we generally cannot accept returns of:

Opened herbs, powders or teas
Opened wellness products
Products that have been used or partially consumed
Products with broken or removed seals
Products that have been contaminated, damaged or altered after delivery
Products returned without prior approval

This does not affect your rights where a product is faulty, damaged on arrival, incorrectly supplied or otherwise does not meet applicable consumer-protection requirements.

5. Refunds

Once your return or claim has been assessed and approved, we will notify you of the outcome.

Where a refund is approved, the refund will be processed to the original payment method where possible.

Once your refund has been approved, we will process it within 5 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Original delivery charges may not be refundable for change-of-mind returns.

6. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund, particularly where:

The wrong product was sent
The product was damaged during delivery
An item was missing from the order
A product was defective

Replacement products are subject to availability.

7. Return Approval

Please do not send products back without contacting us first.

Unauthorised returns may not be accepted.

If a return is approved, we will provide you with the appropriate return instructions.

8. Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will do our best to accommodate a cancellation.

Once an order has been dispatched, our standard return conditions apply.

9. Important Product Information

Healing Naturals products are sold as wellness products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual results may vary. Customers are responsible for reading product information and following the recommended directions for use.

If you have concerns about whether a wellness product is suitable for you, please consult an appropriately qualified healthcare professional before use.