Shipping policy

At Healing Naturals, we carefully prepare and package every order to ensure your wellness products arrive safely and securely.

1. Shipping Areas

We currently deliver across South Africa.

Orders are shipped from our available fulfilment locations, depending on product availability and your delivery address.

2. Shipping Fee

Our standard shipping fee is:

R142.01 per order

Enjoy FREE DELIVERY on orders of R800 or more.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

3. Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

During busy periods, promotions, public holidays or unforeseen circumstances, processing may take slightly longer.

Please note that weekends and public holidays are not counted as business days.

4. Delivery Time

Once your order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier delays, weather conditions, public holidays, remote-area deliveries or circumstances outside our control.

5. Orders Containing Products From Different Locations

If your order contains products that are fulfilled from different locations, your order may be shipped in separate parcels.

Where this occurs, you may receive your products at different times.

You will not be charged an additional shipping fee solely because your order is fulfilled from more than one location, unless otherwise indicated at checkout.

6. Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

7. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Street address
Suburb
City/Town
Province
Postal code
Contact telephone number

Healing Naturals cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

Additional delivery charges may apply if an order needs to be resent because incorrect delivery information was provided.

8. Failed or Missed Deliveries

If a courier is unable to deliver your order because nobody is available to receive it, the courier may attempt delivery again or contact you to arrange delivery.

Please ensure that your contact details are correct and that someone is available to receive the parcel where possible.

9. Damaged Parcels

Please inspect your parcel when it arrives.

If your parcel appears to have been damaged during transit, please take photographs of the parcel and products and contact us as soon as possible.

Please refer to our Return & Refund Policy for information about damaged or incorrect products.

10. Delayed Deliveries

While we work with our courier partners to ensure orders are delivered as quickly as possible, Healing Naturals is not responsible for delays caused by circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking the status of your delivery.