Terms of service
OVERVIEW
Welcome to Healing Naturals! The terms "we", "us" and "our" refer to Healing Naturals (Pty) Ltd. Healing Naturals operates this store and website (healingnaturals.co.za), including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Healing Naturals is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
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SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the legal age of majority in South Africa), or that you are using the site under the supervision of a parent or legal guardian.
To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing, payment, and delivery information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.
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SECTION 2 - MEDICAL & WELLNESS DISCLAIMER
The products and information provided on Healing Naturals are intended for general health, wellness, and educational purposes only.
* **Not Medical Advice:** Content on this website does not constitute medical advice, diagnosis, or treatment. Always consult with a registered healthcare professional before starting any new supplement, health routine, or botanical regimen.
* **Product Efficacy:** Statements regarding health products have not been evaluated by SAHPRA (South African Health Products Regulatory Authority) unless explicitly stated. Our products are not intended to diagnose, treat, cure, or prevent any disease.
* **Natural Variations:** Products derived from natural ingredients may vary slightly in batch color, texture, or aroma. This is inherent to natural products and does not constitute a product defect.
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SECTION 3 - PRODUCTS, PRICING & ACCURACY
We have made every effort to display as accurately as possible the colors and images of our products. However, screen displays may vary.
* **Pricing:** All prices posted on healingnaturals.co.za are quoted in South African Rand (ZAR) and are inclusive of VAT (where applicable), unless explicitly stated otherwise. Delivery fees are applied separately at checkout.
* **Product Availability:** All product descriptions and pricing are subject to change without notice. We reserve the right to limit sales quantities to any individual, geographic region, or jurisdiction on a case-by-case basis.
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SECTION 4 - ORDERS AND PAYMENTS
When you place an order, you are making an offer to purchase. Healing Naturals reserves the right to accept or decline your order for reason of inventory limitations, payment verification issues, or suspected fraud. Your order is accepted once we dispatch the items and send shipping confirmation.
You represent and warrant that (i) the payment information provided is true and complete, (ii) you are authorized to use the payment method, and (iii) you will settle all charges incurred at posted prices, including shipping fees.
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SECTION 5 - SHIPPING AND RETURNS
Delivery timeframes are estimates and not guaranteed. Once products are transferred to our courier partner, risk of loss passes to you upon physical delivery to the provided address.
Your purchases are subject to return or exchange in accordance with our Refund Policy and the South African Consumer Protection Act (CPA). For hygiene and safety reasons, opened or unsealed health products, consumables, or personal care items cannot be returned unless proven defective.
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SECTION 6 - INTELLECTUAL PROPERTY
Our Services—including trademarks, text, graphics, logos, images, and website design—are owned by Healing Naturals (Pty) Ltd or its licensors and are protected by South African and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any material on this site without explicit prior written consent.
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SECTION 7 - THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links (such as payment gateways like PayFast/Yoco or social networks). We operate no control over these tools and provide them "as is". Your interaction with third-party tools is governed entirely by their respective terms and policies.
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SECTION 8 - RELATIONSHIP WITH SHOPIFY
Healing Naturals is hosted on Shopify Inc. However, all sales contracts are made directly between you and Healing Naturals (Pty) Ltd. You acknowledge and agree that Shopify is not responsible for sales, delivery, or product liability arising from your transactions with us.
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SECTION 9 - PRIVACY & DATA PROTECTION (POPIA)
Your submission of personal information through the store is governed by our Privacy Policy. Personal information collected through the site is processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using the Services, you consent to the processing and cross-border transfer of data necessary to fulfill transactions via Shopify and authorized third-party service providers.
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SECTION 10 - FEEDBACK AND REVIEWS
If you submit reviews, ideas, or feedback, you grant Healing Naturals a non-exclusive, royalty-free, perpetual license to use, publish, and edit that material across our marketing channels. We reserve the right to remove any feedback deemed defamatory, obscene, or unlawful.
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SECTION 11 - PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international, national, or local regulations or laws; (c) to infringe upon intellectual property rights; (d) to transmit malware, viruses, or scraping tools; (e) to collect personal data of others without consent; or (f) to engage in fraudulent or misleading activity.
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SECTION 12 - LIMITATION OF LIABILITY & CPA COMPLIANCE
To the fullest extent permitted by South African law, Healing Naturals, its directors, employees, and suppliers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the store or products purchased.
*Nothing in these Terms excludes, restricts, or modifies any statutory rights or remedies you hold under the South African Consumer Protection Act 68 of 2008 that cannot be lawfully excluded.*
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SECTION 13 - GOVERNING LAW & JURISDICTION
These Terms of Service and any separate agreements shall be governed by, and construed in accordance with, the laws of the **Republic of South Africa**. Any disputes arising from these Terms or your use of the Services shall be submitted to the exclusive jurisdiction of the South African courts.
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SECTION 14 - CONTACT INFORMATION
Questions regarding the Terms of Service should be directed to us:
* **Email:** hello@healingnaturals.co.za
* **Address:** Thohoyandou, Limpopo, 0950, South Africa
* **Business Registration Number:** 2025/120719/07